Great company has become toxic - Marketing Zillow Employee Review

2.0
Jan 6, 2022
Recommend
CEO approval
Business outlook

Pros

Zillow used to be an amazing place to work. Benefits are good.

Cons

Leadership made massive mistakes. Rather than taking any responsibility, they talk condescendingly to the workforce and are laying off 1/4 of the company. As a result, there is zero trust between employees and senior leadership. For a company that used to pride itself on its values, it is so hard to watch leadership turn their back on the culture that brought so many people to Zillow. Departments do not collaborate, they demand cooperation. Marketing leadership never makes decisions or conveys a vision so everyone is running around doing their own thing.

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5.0
May 13, 2026
Recommend
CEO approval
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Pros

Great company to work for

Cons

Long hours with low pay

1
3.0
May 8, 2026
Recommend
CEO approval
Business outlook

Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
3w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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