Great benefits, but very little room for professional growth - Customer Advocate Zillow Employee Review

3.0
Sep 26, 2021
Recommend
CEO approval
Business outlook

Pros

At the time, health care benefits.

Cons

Zillow, like many tech companies here in Seattle, is a predominantly white institution. I appreciated the company's DEI initiatives, but it is very much not reflected in their leadership, the people they choose to hire and promote.

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Zillow Response
4y
This is Juliette Austin, Senior Director of Zillow’s Equity and Belonging Team. I am sorry to hear about your experience. Here at Zillow, we want to foster an environment that is diverse, inclusive, rewarding and empowering, so we really take this feedback seriously. If you are willing to dive into this further, I’d like to take this conversation offline to get more details about your experience. Please email me at juliettea@zillowgroup.com. Juliette Austin Senior Director, Equity and Belonging

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5.0
May 13, 2026
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CEO approval
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Pros

Great company to work for

Cons

Long hours with low pay

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3.0
May 8, 2026
Recommend
CEO approval
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Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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