Closing Services overloaded and overworked - Senior ESCROW OFFICER Zillow Employee Review

2.0
Sep 22, 2021
Recommend
CEO approval
Business outlook

Pros

Working remotely sure beats commuting in traffic.

Cons

It’s a sweat shop. The workload is over twice that presented upon hiring and is quickly increasing to three times the workload. 10-14 days are becoming the normal. Good benefits and anemic commission structure are not enough to make up for the pay cut I took to get this so called “work life balance”. There is little to no support.

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Zillow Response
4y
This is Jim Weld, VP Title and Escrow. Thanks for your feedback. We acknowledge that the business is experiencing exponential growth and at times, we have had more volume than we can process. We are currently addressing the issues. We are so committed to fixing the problem that we discussed this in our all-hands meeting recently. We will continue to communicate our plans, status, and progress. If you would like to take this discussion further please reach out to me. Thank you.

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You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
4w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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