Run away from Rentals - Sales Representative Zillow Employee Review

2.0
Apr 3, 2021
Recommend
CEO approval
Business outlook

Pros

Health benefits & flexible time off policy

Cons

Toxic culture, dishonest leadership, clicky teams, gender bias and no willingness to address upper management personnel who are a big part of the problem.

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Zillow Response
5y
Hi there, this is Jami Thomas, VP of Sales, Rentals at Zillow. I appreciate your candor here, and while I don't agree with all of your comments, I do want you to know that we do take your mention of a toxic culture very seriously. We work hard to make Zillow a great place to work, an environment where good ideas can come from anyone and where stability and career development is available to all. If you're willing, I'd like to take this conversation offline with you to get some more details on your experience and discuss potential improvements to our team. Please reach out to me at jamith@zillowgroup.com if you'd like to connect. Jami Thomas, VP of Sales, Rentals, Zillow

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You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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