Churn/Burn to the extreme - Inside Sales - Inside Sales Consultant Zillow Employee Review

1.0
May 12, 2014
Recommend
CEO approval
Business outlook

Pros

Decent pay Good view from the office Lara Bars/V8's The people who work there Nerf gun wars are permitted

Cons

Sales Process - Beyond short sales cycle. One call close or bust Most managers need to go through an HR class so that they don't spout illegal information Illegal work hours - although the company will say youre only working 8 hours in a day. Because beyond that, nothing is approved. Good luck hitting goal working 8 hours a day. Loud, POUNDING awful music all day everyday. If you do not sit there and make 150 calls in a day, you will fail. There is no support. You manage your clients by yourself (although they seem to be working on this). COUNTLESS UNNECESSARY emails that will basically ruin your day.

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Zillow Response
12y
I'd like to address your review and ask that, if you are open to it, I can learn more about the serious nature of some of these concerns. The majority of our sales are not one call closes - many deals are closed after several days, weeks and sometimes months. Sales people regularly surpass their targets by working 8 hour days - It's all a question of focus. The vast majority of folks hit their sales targets and though many people start out making 100+ dials/day, they quickly learn how to be more efficient. The average sales person on our team makes well under 100 dials per day. While the sales person is responsible for managing customer issues, there is a large support staff that solves customer issues - the sales person runs point to make sure that the issues are surfaced and that we communicate well with clients. Lastly, our pricing reflects the value we deliver to our clients and with traffic increasing and strong ROI reports from the field, we price exposure accordingly - the reality is that over 50% of our sales each month is to current clients who see the value and view the pricing as reasonable given their ROI. My name is Doug Slotkin and I run the Inside sales team at Zillow and would like to know specifically what illegal information you're referring to. My email address is dougs@zillow.com and my phone # is 206 515 8236.

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3.0
May 8, 2026
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CEO approval
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Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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