Doing your best is not enough.. - Inside Sales Consultant Zillow Employee Review

2.0
May 12, 2014
Recommend
CEO approval
Business outlook

Pros

Great company , lots of growth opportunity's for the right people, Casual dress code, great job all around as long as you work hard. Good money can be made. Loved helping Real Estate Agents in changing their lives for the better by driving new business their way. You go home feeling great about what you did for others. Sure you work hard make allot of calls but the rewards are worth it and the work you put into it. They treat you with wonderful incentives like free lunches, snacks, drinks, great company rallies, and motivate you to be your best.

Cons

Even if you are making your quota, call time and have a great retention rate with your clients, its not enough to keep your job. I really loved my job, but if you upset the wrong manager you are gone, I watched this manager let go great people with great potential over the fact the manager just did not like the person, its a well known fact and spoke about often. If you kiss butt and make that manager feel good about themselves you are golden, If you come in do your job and do not wish to participate in being a cheerleader, then walk away now. I was in extreme fear if I brought this up I would have lost my job. Instead I put my head down and did my job. I took pride in my job, loved my agents and excited about what Zillow's future had for all of us. Upper management may or may not be aware of this, a real shame if they do. I would have stayed with this company forever and continued to exceed my numbers and help the company grow. Knowing that one persons opinion of you can change your whole life is extremely sad.

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Zillow Response
12y
I am really sorry to hear your impression of our work environment and decision making process. Decisions like the one you referenced are made with full consensus of the sales management team. We don't decide to let sales people go when they are performing the way you described, unless there was a sales ethics, reliability or other issue that negatively impacts fellow sales people or our client relationships. Our sales culture values performance, not the degree to which a sales person butters up his or her manager. It sounds like you had some success at Zillow and I'm hopeful that this will help you do well in your next opportunity.

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Pros

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Cons

Long hours with low pay

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3.0
May 8, 2026
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CEO approval
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Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
3w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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