Great place to work - but there are limits - Anonymous employee Zillow Employee Review

4.0
Apr 14, 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefit package, phenomenal colleagues, and lots of free food. Plus, getting to be part of something really big and really cool; bringing transparency in real estate to everyone, not just the most educated or with the most to gain. Executive staff really pushes "zillow culture" and funds lunches, speakers, and events to keep it going. In Lincoln, the food is usually from local restaurants instead of the national chains. The speakers are typically leaders of well known companies, political figures, or amazing people doing amazing things. A recent speaker was from a non profit building schools in Africa. It's also cool that in such a huge company the top brass are very accessible, friendly, and really care about the workers doing the entry level jobs. I've emailed the CEO, Spencer, and actually received a friendly response in return. I don't think you'll find that at most companies, especially one the size of Zillow.

Cons

Working in a small office outside Seattle, I feel like I'm unable to be promoted or change roles because of the limited jobs and job types in my office. I'm hearing about the tremendous growth of the company all the time, but I'm not seeing it in my office and I'm not seeing it in the way of expanded opportunities for me or fellow co-workers. To take the next step in my career, I'll probably have to leave Zillow.

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Zillow Response
12y
Thank you for your feedback. And thank you for calling me accessible -- I appreciate it! As you probably know, I am very excited about our opportunity for Mortech and Zillow Mortgages, and the Lincoln NE office is an important part of Zillow's future success. We are in the process of implementing a “3-day internal job post” for newly created positions – our HR/Recruiting team will be sending out communication around this shortly. The hope here is that all internal employees will get first consideration before we go out to the general public. And, we want to encourage inter-office movement now that we have multiple locations. (For example, a designer and PR person both just moved from our Seattle office to our New York Streeteasy office.) There are some promotions that occur without a job posting. In these cases, the employee is progressing through their career, and we are acknowledging their increased skills and responsibilities through a promotion. In situations like this, we wouldn't typically post this as a position that others are eligible for consideration. Thank you for your feedback, and I'm glad you are enjoying your time at Zillow.

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In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

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Zillow Response
4w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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