Burnout is rampant during WFH - Rental Sales Associate Zillow Employee Review

3.0
Apr 21, 2020
Recommend
CEO approval
Business outlook

Pros

Zillow has been a a great company to work for and from am executive level they are handling the COVID-19 crisis the best that they can. They are keeping employees updated and informed.

Cons

First and foremost management doesn't trust employees while they are working from home. The constant check ins, daily reports and hours of meetings a day make it impossible to get your job completed. Second of all, there is obviously a fear that we are not going to hit our revenue for the quarter and the pressure is intense. They want us in meetings all day but also to push as hard as possible to be doing our most. This is causing a horrible work from home experience. I feel like management is forgetting that we are having to work in uncharted territory and are expecting business as usual. I don't have time to eat let alone to get up and stretch. I'm so stressed I can't function when I'm not working and I'm having burnout. We are working our hardest and doing the best we can.

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Zillow Response
6y
Thank you for review - teams are working hard to adapt to this environment and there will be bumps. We take all feedback seriously and will follow-up. If you would like to connect directly please reach out to me at dans@zillowgroup.com . With our commitment to extend WFH we will continue to improve and will need your input to do so.

Explore other reviews about Zillow

5.0
May 2, 2026
Anonymous intern
Recommend
CEO approval
Business outlook

Pros

Very collaborative team, encouraging team members and managers. Great experience overall.

Cons

Because most people work remote, sometimes it can be hard to meet immediately to chat.

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Zillow Response
2w
Thank you for sharing your experience as an intern at Zillow. We’re glad to hear that your team felt collaborative and supportive, and that your managers helped create a positive environment overall. We also appreciate your perspective on remote work and the challenges that can sometimes come with connecting quickly in a distributed environment. Feedback like yours helps us continue improving how teams stay connected through Cloud HQ.
3.0
May 8, 2026
Recommend
CEO approval
Business outlook

Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
2w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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