Poor People Management - Sales Representative Zillow Employee Review

1.0
Sep 24, 2018
Recommend
CEO approval
Business outlook

Pros

-Competitive Salary, earning opportunity, and industry experience. -Generous benefits. Exciting & unique company events -Accessibility to CEO

Cons

-Organizational restructuring resulted in the appointment of team managers with zero people management experience. -Prevalent gossip, and a culture of secrecy -Unprofessional management etiquette -Growth is difficult to achieve under the tutelage of individuals with less professional experience than entry level hires.

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Zillow Response
7y
Thank you for the review. We take pride in the opportunity here. I am glad your experience reflects that sentiment. Your assertions regarding the transparency of our environment and the leadership team are counter to my experience. I would love to hear more about your experience. Please feel free to email me at stevec@zillowgroup.com or pull me aside on the sales floor. Thanks again for the review. Steve Capezza - Vice President, Premier Agent Sales

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5.0
May 13, 2026
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CEO approval
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Pros

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Cons

Long hours with low pay

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3.0
May 8, 2026
Recommend
CEO approval
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Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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