Could be brilliant - Anonymous employee Zillow Employee Review

3.0
Jul 18, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Amazing work/life balance. - CEO is one of the best and brightest. He truly cares about not just the business side of things but the people and Zillow Group's culture. - Incredibly talented individual contributors. - Benefits and stock are superb

Cons

- Leadership. Specifically in Brand Marketing. Tired leaders who have been at the company a bit too long and are no longer invested or willing to change. Some simply aren't equipped for the job and have been given too many chances. - Takes a lot for a "bad egg" to be noticed by upper management/leaders and make moves. - Unfortunate favoritism. - Company wants to be innovative (as they say), but struggle with what this looks like, who to listen to, and how to go about it. - Zero company-wide processes (it's a free for all) - Individual Contributors aren't set up for success and growth (managers don't know how to help directs manage growth or how to answer simple questions) - Leadership ego and attitudes (negative and toxic) - Lack of empowerment

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Zillow Response
7y
Thank you for your feedback. I'm disappointed to hear your experience here isn't something better. If you'd like to share more detail about your team experience so that we may make improvements, please reach out to your HR Business Partner, or to me directly. - Amy (COO)

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You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
3w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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