Great company, no other like it. - Anonymous employee Zillow Employee Review

5.0
Jan 26, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

They treat you like a person, not an employee. That's reflected in the benefits and how management approaches employees, no yelling and screaming about challenges, just collaboration and ideas. The office environment is very fun, and expansive (can only speak for Seattle). It is a very challenging company due to the pace and ingenuity around every corner, which is awesome. If you apply yourself, you'll go some where. Yes, office politics exist, but generally it's a meritocracy.

Cons

It's hard to write cons because I genuinely enjoy the company. But first off, if you're a recovering alcoholic, STAY AWAY, or have your sponsor on speed dial. Unsecured booze is in every corner of EVERY floor, stashed in closets, in every fridge with teams taking jellow shots in public kitchens. It's very hard to deal with in sobriety. Almost every event has booze, morale events are at bars, gifts are generally booze etc. Be firm in your sobriety or do not work here. Lastly, this is a company of affluent people, who are generally from affluent backgrounds. If you're from the poor side of things, and still have the chip on your shoulder, don't work here. Example, a room full of people (80+) laughing about someone being in prison. Disgusting. Often the experiences of the poor are mocked and minimized because hey, they can't buy houses.

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Zillow Response
8y
Thank you for your thoughtful and balanced review. It is great to hear your positive experiences. I would love to discuss your concerns further, please reach out to me at dans@zillowgroup.com . We work hard to maintain a respectful work environment and humor at others' expense is not in line with that. All activities, but inside and outside the office, that include alcohol are completely voluntary. We also have resources and support for anyone battling addiction. Your observations and concerns help us better understand how we can improve and I welcome the chance to discuss them live. Thanks for everything you do at ZG.

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In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

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Zillow Response
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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