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      Zillow

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      Upper Management is Destroying a Great Department - Client Engagement Specialist Zillow Employee Review

      3.0
      Dec 11, 2017
      Client engagement specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Wonderful benefits...that cannot be disputed. Gym reimbursement, incredible health/dental/vision coverage, generous PTO that is available for use immediately, really great coworkers, casual dress code.

      Cons

      LOTS of passive-aggressive behavior. I cannot speak for other departments, but mine most certainly strayed from the core values (especially Turn on the Lights and Act With Integrity). Sick time cannot be used without 48 hours notice, which defeat s the purpose of having it (you cannot plan when you get sick). Hardly any room for growth unless you want to work on commission in the sales department, which definitely isn't for everyone.

      avatar
      Zillow Response
      8y
      Hi, I'm glad to hear you think ZG benefits are great. I agree with you on that front. I respectfully disagree that there is no room for growth, as we've had more than 50 Client Engagement Specialists get promotions or other roles with Zillow Group in the last year. In addition, more than half of our leads in Denver were promoted from within. As for the use of sick time, Zillow Group offers a very competitive and generous benefits package which includes paid time off and sick time. This allows employees to take planned and unplanned time out of the office. We do ask that employees give advanced noticed for any planned time off. Relative your comments about straying from our core values, I see our leaders work hard to live those values everyday, and challenge each other when they feel those values are in danger. If you have experience that doesn't match with this, I'd very much like to hear your specific feedback. Please reach out to me directly at jrg@zillowgroup.com so I can follow up. -JR Gast, VP Client Experience.

      Explore other reviews about Zillow

      5.0
      May 2, 2026
      Anonymous intern
      Recommend
      CEO approval
      Business outlook

      Pros

      Very collaborative team, encouraging team members and managers. Great experience overall.

      Cons

      Because most people work remote, sometimes it can be hard to meet immediately to chat.

      avatar
      Zillow Response
      2w
      Thank you for sharing your experience as an intern at Zillow. We’re glad to hear that your team felt collaborative and supportive, and that your managers helped create a positive environment overall. We also appreciate your perspective on remote work and the challenges that can sometimes come with connecting quickly in a distributed environment. Feedback like yours helps us continue improving how teams stay connected through Cloud HQ.
      3.0
      May 8, 2026
      Senior account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      You can make good money here.

      Cons

      In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

      2
      avatar
      Zillow Response
      2w
      Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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