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      Zillow

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      Great, just not for me - Associate Client Engagement Specialist Zillow Employee Review

      4.0
      May 7, 2017
      Associate client engagement specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits, benefits, benefits. The higher-ups seem to always be willing to talk, strategize, and be of support. My director supervisor was incredible; always went to bat for me and the team, practiced transparency constantly, and was always trying to keep the team moral high. The office is beautiful with amazing views and has tons of free food and goodies. After a year of work, you have the option of considering other teams. This was a great incentive and provided hope and various career paths. I was not at Zillow long enough to experience this so I am not sure how smooth or competitive the process is.

      Cons

      People you walk by won't always smile or say hello, of course due to the size of the office, but this often does make things feel a tad bit "cliquey". The associate client engagement specialist role is very repetitive and doesn't offer much room for creative or critical thinking. The hours are tough, 4 10-hour days, and are not for everyone. Although throughout training we were told our customer support conversations with consumers would mostly be positive, I have to disagree. People in this role are restricted to always being on the phone/email/text, hence are not able to go to most special office events or "all hands" meetings.

      avatar
      Zillow Response
      9y
      Hi, thanks for taking the time to give us some feedback. It's great to hear the benefits were a huge plus for you, and that you really liked your manager. The characteristics you outlined are exactly what we strive for. I agree the work and the available shifts are not for everyone, which is why we try to be as clear as we can during recruiting what's available and what the job entails. Thanks for being part of the Zillow family, and best of luck on your next thing! -JR Gast, VP Client Experience

      Explore other reviews about Zillow

      5.0
      May 2, 2026
      Anonymous intern
      Recommend
      CEO approval
      Business outlook

      Pros

      Very collaborative team, encouraging team members and managers. Great experience overall.

      Cons

      Because most people work remote, sometimes it can be hard to meet immediately to chat.

      avatar
      Zillow Response
      1mo
      Thank you for sharing your experience as an intern at Zillow. We’re glad to hear that your team felt collaborative and supportive, and that your managers helped create a positive environment overall. We also appreciate your perspective on remote work and the challenges that can sometimes come with connecting quickly in a distributed environment. Feedback like yours helps us continue improving how teams stay connected through Cloud HQ.
      3.0
      May 8, 2026
      Senior account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      You can make good money here.

      Cons

      In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

      2
      avatar
      Zillow Response
      1mo
      Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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