Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Zillow

      Engaged employer

      Zillow reviews

      Zillow and CES/PAC review. Growing department in a fantastic company! - Client Engagement Specialist Zillow Employee Review

      4.0
      Mar 27, 2017
      Client engagement specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      This is mainly a review regarding the Client Engagement Specialist (CES) position. The position is a great way to meet like minded, career oriented young professionals. I thoroughly enjoyed the people I worked with and appreciated their attitudes. In the CES role you get to start at the ground level in a market changing company and interact with many different audiences from website consumers, to real estate agents, to lenders as well as internal departments. The CES position is what you make it. It can be extremely valuable if you take the time to cultivate relationships, build your network and learn more about Zillow Group. My former manager Justin, was one of the best mangers I have had in my professional career. He took the time to listen to me (regarding the good and the bad), he always made time for me and my team and he was always on our side and represented us in a good light. I have since moved on from that role (and stayed within Zillow Group) but if it was not for Justin, I probably would not have my new position within the company.

      Cons

      Being a CES on the Premier Agent Concierge (PAC) team does come with challenges like any position at any company. PAC was a pilot when I started and grew into a full fledged department within Zillow Group. Now staffing almost 300 employees (including team leads and managers), it comes with growing pains. The job can be monotonous and team leads and managers have a difficult time combating that. You occasionally deal with rude consumers and unprofessional agents. PAC also has long hours and works weekends and holidays so it can be hard to get the time off you want and the schedule does not work for everyone. Zillow Group has a phenomenal culture with company events and perks and PAC member do not always get the opportunity to part-take in those. Management says they are working on it but have never had a successful solution. Much of this has to do with the nature of the job and isn't necessarily a short coming on Zillow's behalf, but they are things applicants should be aware of.

      avatar
      Zillow Response
      9y
      Hi, thanks for this very thoughtful feedback. I especially like your advice to management. I agree, and we will 100% continue to ask and listen to everyone in the department. It's one of the great ways to stay true to our values, and will help take us to the next level. I also agree that PAC not being able to enjoy all the cultural events is big problem, and definitely worth solving. Lots of sweat equity going for that now, and I'm sorry you won't be here to benefit once we've improved! But know I hear that loud and clear (literally working on some of that this morning actually). I'd love to hear more specifics on things we should attack to make PAC even better, so shoot me a note at jrg@zillowgroup.com - JR Gast, VP Client Experience.

      Explore other reviews about Zillow

      5.0
      May 13, 2026
      Mortgage loan officer
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company to work for

      Cons

      Long hours with low pay

      1
      3.0
      May 8, 2026
      Senior account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      You can make good money here.

      Cons

      In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

      2
      avatar
      Zillow Response
      3w
      Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
      See reviews by: Helpful|Rating|Date|All
      Related searches: Zillow jobs | Zillow salaries | Zillow benefits | Zillow interviews
      Zillow reviewsZillow Client Engagement Specialist reviewsZillow review