Great company, growing department with some growing pains. - Client Engagement Specialist Zillow Employee Review

Thank you for the detailed and thoughtful review. It has been a challenge growing the Premier Agent Concierge team so quickly (and building/scaling the tools at the same time), and a lot of the concerns you note are a result of the speed (surprising even to me!) at which we've grown. The good news is that we're making lots of progress on all fronts (tools, training, features, and more), and I would expect you to see the fruits of that work over the next few months (and it will continue to get better over time). I'm glad you're overall happy and you see this effort as "game changing" (which it is!). I'm hopeful that with the evolutions and improvements in the works (per above), you'll be even happier in the future. As always, feel free to email me directly with any additional comments or suggestions - tonys@zillowgroup.com. Thanks again!