Premier Agent Concierge - Premier Agent Concierge Zillow Employee Review

3.0
Sep 20, 2016
Recommend
CEO approval
Business outlook

Pros

It's a very good company overall. Really good benefits, good pay, and the upper management such as the CEO are awesome.

Cons

The Premier Agent Concierge department is a decent job, but management makes it really difficult to enjoy and prosper in. It's honestly the worst management team I've ever had. They're the bottom of the barrel in intelligence, but had connections or were found attractive by upper management and were promoted to their position. I know that's usually how it goes, but it's worse here than anywhere else I've ever been, by far. I cannot stress this enough, I really can't, they basically only know how to micromanage, they have no actual skills or abilities to improve you or the team. Beware, if you don't like being treated like a 4 year old, or actually want to go places in your career, this is not a place you want to be. The job itself is basically making the same 30 second phone call 400 times a day, repeating the same thing over and over and getting hung up on and screamed at. You gain no more career skills than a telemarketer does in this position. I would recommend it for people as an in between job, but not as a serious career.

avatar
Zillow Response
9y
Thanks for your detailed comments. Though I’m glad you liked Zillow, I’m sorry you didn’t like the job itself or your particular manager. We try hard to ensure that people are promoted based on merit, and we’re also working on additional manager/leadership training. If you can provide specific feedback, I’d definitely like to hear it – feel free to email me at tonys@zillow.com. The job can be repetitive, but we’re also thinking of and working on ways to improve that. It’s also true that, even though we try to be very clear re: job expectations, the role just isn’t the right fit for some people, and that might have been the case here. Thanks again for your feedback and good luck on your next career step. Tony Small Vice President and General Manager, Premier Agent

Explore other reviews about Zillow

5.0
May 13, 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

Long hours with low pay

1
3.0
May 8, 2026
Recommend
CEO approval
Business outlook

Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
avatar
Zillow Response
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
See reviews by: Helpful|Rating|Date|All