Agent marketing is going downhill fast - Anonymous employee Zillow Employee Review

1.0
Feb 28, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

CloudHQ is a plus. Being able to work from home makes a real difference day to day. It gives people more control over their schedules and is one of the strongest benefits of working here right now.

Cons

I’ve worked in Agent Marketing for a while, and since the new VP joined, the focus has shifted toward trying to operate like Amazon. Most of our time is now labeled as “strategy,” but in reality it means writing briefs, reviewing briefs, leaving comments on briefs, and submitting brief tickets. Meanwhile, the actual strategic work that drives results and serves agents gets pushed aside until we're scrambling to get ready for launch. Creative autonomy has also dropped off the cliff. Work is closely monitored, and anything outside the prescribed playbook is against the new rules. leadership is too far removed from the day to day to see that the experimentation they’re now banning were the very things that drove the impact they reference so often. Managers appear to be under pressure to strictly enforce new rules and don't seem to be open to differing opinions as they once were. Overall, the culture now seems more focused on optics and "do what I say" than on growth and impact. It has made it harder to focus on the kind of work that originally made this org feel energizing and exciting to be part of.

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Zillow Response
3mo
Thank you for sharing your review. It’s good to hear that Cloud HQ and remote flexibility have been meaningful positives for you. We understand that shifts in how work is structured and prioritized can affect how teams experience their roles. For current employees who want to share additional context or raise concerns, there are established internal channels available, including confidential options outlined on the company intranet. Thank you for taking the time to provide this feedback.

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You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
3w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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