Gulp! Please please please be sure your making the right decision! - Associate Account Executive Yelp Employee Review

1.0
Mar 3, 2016
Recommend
CEO approval
Business outlook

Pros

The othe account execs are pretty friendly and easy going. They are always available to help with any issues or questions. The benefits are really good.(gym contribution,health care, stock options, free hoodies and other nick nacks) Free food on site and fully stocked fridges full of soft drinks and juices. Good selection of health snacks. Beer or prosseco on fridays. Table tennis, foosball and pool table Team leaders are really sound! Especially the american tl from san fran

Cons

The job itself in yelp is mind numbing! The management are fake smiling back stabbing hounds. I was advised by 2 staff members that if one of the american senior sales managers is giving feedback, just nod, smile and at the end say thank you as it helps him feel good about himself. The management are the real reason this place is not where it should be. The environment is clouded with fake american values and one little thing could annoy one of the american sales managers and thats it, your gone. They let staff go so quickly and they keep going on about how they want to grow so big in europe? If you work your back side off to get through the interview process, dont be surprised to be bitterly dissapointed with the "2 month training programme". Its 4 days in a class room and the rest on the phones calling businesses about something you havent a clue about. Expect to hear "fail fast" and other american BS. And if you do fail fast you will be truly walked out the door. This is a hard job and the uncertanty of keeping your job is why many look so stressed out in Yelp. It is down to the person. If you have never done a days work or sales in your life, and they think they can mould you to whatever they want and you will just smile and think they are gods gift, they will love you. If you have sales experience and common sense and actually have a sales approach about you that is not their own... good luck. My advice: Great Company, terrible management, Extremely stressful, great experience for moving to a better company! Cannot stress the last point enough. Get your 6 months exp and leave and go to google, airbnb, linkedin , whereever!

Explore other reviews about Yelp

5.0
Apr 22, 2026
Recommend
CEO approval
Business outlook

Pros

Nice people. Good perks and colleagues treat you with respect

Cons

Workload can be overwhelming and software a bit outdated

1
1.0
Jun 27, 2026
Recommend
CEO approval
Business outlook

Pros

Great coworkers who genuinely care about one another and many front-line managers do their best to support their teams despite constant organizational challenges. The company can provide valuable experience in sales, customer retention, and learning how to operate in a very fast-paced environment.

Cons

Compensation is far below market despite leadership positioning it as competitive, with commission structures that are unpredictable and often unattainable. Job security feels entirely dependent on management style rather than consistent standards, with some employees coached fairly while others are disciplined or terminated over minor mistakes. The sales organization creates significant downstream issues through aggressive sales practices, forcing retention teams into highly reactive customer conversations. Attrition is the worst I have experienced in my career, promotion into management often results in a pay cut for top performers, and the culture creates constant anxiety where employees feel like they are walking on eggshells. Top performers are often not the most skilled employees, but those who have learned how to manipulate loopholes and work around processes.

1
avatar
Yelp Response
2d
Thank you for sharing your feedback with us. While we're glad that you enjoyed working with so many great people during your time with us, we're sorry to hear that your overall experience was anything less than you had hoped for. We also hear your concerns about leadership consistency and compensation. We take management training seriously, and our leaders complete a full classroom curriculum and hands-on coaching evaluation before leading a team to help ensure fair, consistent support. When it comes to pay, we focus on providing a competitive total rewards package that includes health benefits, 401(k) matching, paid time off, and more. We invite you to share further details about your experience by emailing employeefeedback@yelp.com. We appreciate you sharing your perspective, and we wish you the best in your career.
See reviews by: Helpful|Rating|Date|All