Account Executive - Anonymous employee Yelp Employee Review

Thanks for your feedback! As you mentioned, the Account Executive role isn't easy, which is an expectation we go to great lengths to set during our interview process, as we don't want to spring any surprises on folks on day one. Cold calling is a tough task with a high volume of rejection, not just at Yelp, but at any company. Business owners receive tens of calls per day from salespeople pitching various services, so we fully expect their initial reaction to be 'no'. Where Yelp differentiates itself is through our comprehensive training curriculum and ongoing management coaching. We teach our Account Executives to handle this rejection by remaining persistent without being pushy, focusing instead on providing genuine value to the business owners they speak with. We appreciate your feedback and wish you the best in your next role.