Good place overall - Client Care Specialist Wiley Employee Review

3.0
Sep 24, 2023
Recommend
CEO approval
Business outlook

Pros

Good salary and remote work

Cons

Old methods to make decisions

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Wiley Response
2y
Thank you for your feedback! We are glad you are enjoying your remote work. Effective leadership is a critical piece of enabling Purpose, Growth, Community and Care for you at Wiley. If you are having issues with the decisions your leadership is making, please speak to your People Business Partner on ways to address this issue. We hope your experience at Wiley gets better.

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5.0
May 29, 2026
Recommend
CEO approval
Business outlook

Pros

good environment, good energy, free lunch

Cons

nothing really bothers me that much

2.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Decent pay and benefits for publishing.

Cons

Once of the most toxic work environments I've ever worked at. Upper management tears editors down if you are not a favorite. Favorites are chosen by metrics that do not exist, and are subjective and arbitrary. Wiley is losing money because brilliant, young editors leave due to no support and toxic work environments. Wiley Trade is essentially a hybrid publisher. Author's put a lot of money into their book -- too much. There is very very little marketing and publicity support for authors. But they brand as more than there actually is. All in all a very sad place to work and sad for authors.

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