Its Shrinking - Associate Personal Banker Wells Fargo Employee Review

Branch Managers are too young and unqualified to make savvy business decisions that affect staff directly on a daily basis. Turnover is the worst I’ve ever seen because of the leaders they are promoting. Wells Fargo is limiting staff to a ridiculously low number. The customer’s perspective is that branch management is at fault for not staffing properly. The reality is that branch management has no control of staffing because at a national level they are cutting costs and relying on digital services to serve customers needs. Unfortunately some communities are at disadvantage because of lack of knowledge of how to use basic online services or never had any contact with computers or contact screens. These communities have trouble using ATMs because they don’t trust the technology and will wait standing in a teller line for 1 hour to get their account balance. Every single day you will be cursed out, yelled at l, be called racist because in the eyes of the community they think we don't want to have more tellers because we don't care about the community. Wells Fargo executives are out of touch with the communities they serve and should adjust for certain communities. In some affluent sectors online services and phone bank is enough. But for other communities its DEFINITELY NOT. The abuse branch management and team members are subjected to is worthy of causing PTSD.