Pros
I work in Technology and I am very pleased with the level of competency of the Technical staff and it shows in their abitliy to manage the bank products. I think it is great that they have not offshored the "Help Desk" to another country. It is really great when you can get help locally and they can understand the language. I worked for another bank and they offshored to India, and the technical help desk was not good.
Cons
There seems to be an ethical issue at Wells Fargo. I have noticed that some people like to make a big issue of ethics, or calling attention to something when you may have made a mistake. I'm all for ethics, I just think there are ways of dealing with issues without blasting someone and making a federal issue of not "dotting your i". I wonder if making an issue of ethics makes a person look like they are ethical?