Pros
Co-workers are friendly and hard working,
Cons
When it was Wachovia, it was good. Wells Fargo REALLY, REALLY SUCKS. They raised the quota so high, it's almost unrealistic. They also paid at end of each quarter. The secret shopper "Perfect 5" scores, a big joke. If you get even a "4" out of all the categories, it's a "bad" shop. Just another way WF won't have to paid. So many good people have been fired or resigned for stupid reasons, and you wonder "why"? The service manager, they don't service. The only people they serviced are the banch manager, regional manager and district manager. You should see how fast they go up to greet them when they come into the branch. Other than those people, customers who give gifts or presents also get SPECIAL attentions. Most time, they hide in their office with their doors closed to talk (about what?). As for supporting the staff at the branch. FORGET THAT. There is no such thing. Often, the branch is understaffed, customers complained. So what? When you get bad shop because of that, it's your fault. When customers really needed help, they are always TOO busy.This one manager always said "Give them to the bankers". They are too busy to be BOTHERED. What they call "coaching" were"observations" they do on you while you were helping customers. (Oh, that is the other thing the service manager does. I'm,sorry, I forgot. That 's the only other time they are behind the teller line.) When there is blame, the tellers take the burden. When there is praise, the management takes the credit. When the goals are not met, the manager will even tell you, that you caused them their bonus to your face. They only cared about their own pockets. When tellers get several so call "BAD" shops, they can be fired. When managers get "BAD" shops, they are still there. Where is the justice? You try to file complaint with HR, they take the side of the manager regardless of issue. What is the point? My only answer is that they need to save FACE. They make you SELL, SELL, SELL, but they don't pay you for your effort. They make you sell stuffs to customers that they don't need to boost their sales. They don't really care if the customer need that service. Customer complaints, WHO cares. Customer service, WHO cares. Customer oriented, a BIG FAT LIE.