Flexible work-from-home options but emotionally demanding/scarring job - Customer Success Specialist Wells Fargo Employee Review

Good ALM team to work for and also very supportive ALM corporate Risk Business team.

I was a past employee of Wells Fargo. We have a change in management I past years and the current manager is more of a people manager who do not understand the functionality and the code where lot of questions are asked with the team by him that why we are doing this all the time ? He keep on putting his team under the bus in front of the business. Also wanted to change the technology to Java since the application was running smoothly in .NET and is deployed in cloud successfully. He keeps on creating problems for the team that the application is slow and UI layouts are old and performance is slow whereas the application is upgraded to .NET 8 and all the libraries are also updated. In production the application is very much responsive and fast and since he do not like .NET and is a Java person, he constantly creates lot of issues for the team. Personally I am not against any technology but creating and spreading false information is detrimental to the team and to the business. He also take care of the credit or work performed by the team to his own .

Benefits (but cost creeping up and coverage creeping down each year), Good Morale Both Management and Coworkers, and Honestly a Great Company.

Cross Selling is the only focus now, firing employees who are great at their job in every area that should matter but if the cross selling results are not meeting the ever ridiculous quota (which continues to rise) than you may not have a job next month. Expectation for customers to say yes to cross selling, leaving you with no real control of your job security. Stress!