A lot of inequalities in the workplace - Merchandising Manager Wayfair Employee Review

2.0
Jul 16, 2019
Recommend
CEO approval
Business outlook

Pros

- Good work / life balance - Most people are friendly - Nice benefit (not crazy but better than nothing) - Good for a first job - Low risk of bankruptcy

Cons

- Difficult to grow, very dependent on your direct manager Specifically in regard of merchandising in the Berlin office: - Ridiculous and unreachable goals - (increasing quantity over quality) - Incompetent management - not everyone, obviously, but there is a trend to hire many people with a background in consulting that have 0 management experience and are not bringing any value whatsoever. They usually are terrible in dealing with people, helping them grow and possess little to no critical thinking. They push knowledgeable people out while being convinced they are doing the right thing, and are turning other teams against ours. Worse, many high level managers are being reviewed not on the happiness and efficiency of their team, but on their ability to 'amuse', 'entertain' directors and brainwash their reports. It does not encourage anyone to give their best - and it makes most of the people utterly unhappy. I have seen many very smart and competent people leave because of their managers, without them questioning their approach and their method. This definitely needs to change. - Boring work - not all teams are bad, obviously, and daily tasks cannot always be interesting. But in general some teams in merchandising are now not much more than a call center, with highly educated people constantly harassing suppliers to have more useless pug wall art on the website. - Strong micro-management. As managers are new and unsure of what to do, they think that controlling and overwhelming their reports is the solution. Nevermind if everyone else in the world knows that this style of management is not only toxic but also counter-productive. - Performance reviews are supposed to be private and fair. Eventually every one is being discussed with the entire management team during 3 rounds of calibration meetings (there go the privacy...) and people that are doing completely different work are being compared with each other to fill some quotas. Eventually if you are just doing your work very well, without trying to shine by all means, you will never get anything out of it. This is excessively disappointing and discouraging for many hard workers. - Recruiting - i honestly don't understand who thought that hiring random people instead of helping the current employees to grow was a good idea. - Growth - 'nothing is worse than promoting someone that is not ready' (sic). Employee are in charge of their development, but if their manager doesn't care about them, nothing will happen.

Explore other reviews about Wayfair

5.0
Apr 6, 2026
Recommend
CEO approval
Business outlook

Pros

Smart colleagues tackling interesting, business relevant problems.

Cons

Long-term projects sometimes significantly modified in response to short-term business needs.

5.0
May 12, 2017
Recommend
CEO approval
Business outlook

Pros

Wayfair is a fantastic company if you're a software engineer who's looking to keep quiet, and not speak up when management treats you like garbage. And it excels at finding leaders who are willing to go the extra mile to be untrustworthy and make you feel like your job isn't safe (and for real, it's not).

Cons

Let's talk. The company has been growing like crazy, and one thing that was never thought about was "can we actually hire at a sustainable rate, and scale accordingly?" The answer was no on both counts. Software engineers at Wayfair have a history of disappearing. People who enter labs have an especially low success rate (70% make it through, and less than 50% last a whole year). It's basically their way to run people through a burnout gauntlet, and see who survives. And then you have the stories of the people who come in to work and are just asked to resign. You'll see hints of it here on Glassdoor if you dig, and it's even worse than what you read. They actually gathered all the engineers for a big meeting at the beginning of this year. And they said that they were sorry that people felt scared and were sad that people felt like management didn't care. Which is exactly how we felt. They promised that their door was open, and they were going to work hard to set things right. One person out of 500 stood up and asked a really cutting question. AND THEN THEY FIRED HIM! And there were 3 completely different official reasons given about it. It's crazy. The leaders also started up an engineering meeting to keep everyone on the same page and answer anonymous questions. One time someone asked why we couldn't get snow days off, because it was tough to shovel for 3 to 4 hours and still work an 8 hour day. So the leaders proceeded to talk down to us and reprimand us for even thinking about asking a question like this. Turnover has been high over the past year, and the best people are leaving. This worries management, but they still have no idea that the problem is actually them creating a terrible environment. So if you're a good person who cares about the person next to you and leaving things better than you found them, don't bother applying here. But if you're not, and you just want to keep your head down and not question anything, then this is the perfect place for you. And if that's what you want, Wayfair gets 5 stars. Amazing career opportunities if you want to have the same job forever. Incredible senior management that value untrustworthiness. A fantastic culture of watching people next to you disappear. It's truly a perfect company.

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Wayfair Response
8y
First, I wanted to thank you for providing feedback. Second, I am very sorry to hear that your experience was far from ideal. I know it can be hard to give feedback if you feel management is the problem, but leadership would love to learn about these issues to refine the Wayfair employee experience. We do try to create an open and transparent environment; one thing we’ve started doing is department-wide anonymous surveys. This has been helpful in identifying issues where people don’t feel comfortable speaking up for whatever reason and pinpoint where any issues may exist. As you noted, the company is growing very quickly - our Engineering team alone has grown tenfold over the past five years. I won’t pretend we get it right all the time, but we do aim to scale our teams and our systems reasonably to meet the rapid growth of our business, and we rely on employee feedback to refine these processes. To that end, we’ve put a lot of time and energy into our interview process. And, we closely track our voluntary and involuntary attrition rates to make sure we are keeping high employee retention and so that we can immediately nip any potential issues in the bud. For Wayfair Labs, we’ve made huge strides since the beginning of this program, and our average success rate is now over 90%, with several classes at 100%. We also run management trainings on giving, receiving and soliciting feedback. In these trainings - and in general - we encourage respect for all teammates and partners, communication and collaboration, and we try create opportunities for people to take on new challenges. I am very excited about the work we’re doing to solve tough challenges and there’s an exciting opportunity for our employees to do big things – our goal is to build a team that feels encouraged and empowered to do so. I’m very sorry you didn’t have the experience we try to cultivate. Once again, thank you for this feedback.
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