Merchandising is a maelstrom of dysfunction - Merchandising Specialist Wayfair Employee Review

2.0
Jan 7, 2019
Recommend
CEO approval
Business outlook

Pros

- I've worked with some of the most hard-working, smart, and kind people at this company. - Local restaurants come in during lunch hours that you can purchase food from - Located right in Copley Square so it's convenient for almost all transpo types - Open office floor plan (if that's your thing) - Commuter benefits, 401k matching, health coverage from day 1 - Promotions can happen quickly if you're in with the right people. - The co-founders are amazing, you can tell how passionate they are about the company and can see their vision (it does seem like the passion does stop with them though).

Cons

- Open office for me (an introvert with attention and concentration issues) the distractions can be overwhelming - Although there are perks of free coffee, kegs, monthly parties, these all come with the caveat, not good, always tapped, only happen if your leaders plan/coordinate one, respectively. - Those hard-working, smart, kind people I mentioned as a Pro? Yeah, they don't work here anymore because of some of the reasons I've listed below. This job can ruin you and your spirit really easily. DISCLAIMER: I worked the past 3 odd years in the Merchandising department. My experience has been both the best and worst years of my life and therefore this review is biased and my experience is not indicative of everyone's. Take this with a grain of salt. Very few people leave a company/write a review because they're happy. - The job I applied for, the job I interviewed for, the job I was hired for, and the job I ended up doing were completely different positions. The job I did has also changed drastically every 6ish months. This isn't necessarily a problem, change is a constant theme her, however when your job responsibilities are changed without warning or you find out during a performance check in, it becomes a problem. Also, when your job is changed to something you have been vocal about and not being what your strengths or desires are in (analytics to project management), it can also be an issue for employee satisfaction and retention. - In my 3 years, I've had 5 managers (which is actually significantly lower than some of my peers), but a constant shift in management can cause issues with performance and promotions. For promotions especially as they're not all about skill, but how much your manager can advocate for you as you're ranked against all your peers during the promotion cycle. If your manager can't advocate for you, you can't get promoted. - Transparency is not there. Like I mentioned above, my job has changed without my notice. Upper management make decisions and don't share them with the people who are affected by it. I found out my title and role were being changed after other people in my department found out (these people were not in my role/title). There's also this air of suspicion whenever changes happen as only some people are told and not others (has happened with 2 department wide merges so far) or not using the correct mode of communication to provide information. One/one meetings with teams instead of a department wide meeting. Email with unclear guidance instead of formal/personal emails. Off handed comments at the end of a meeting. You get the picture. - Compensation will always be an issue at this company, I know my department is under market value, and I've heard friends in other departments complain the same. Don't listen to the hype and BS about compensation, they say stock incentives, bonuses, and other perks plus base compensation make us above market value, but from experience, it still does not add up. Also, the base is too low, and if you made the mistake of not negotiating for a higher base, all your raises and promotion salary increases will be based on that. - The turnover is also mind boggling. I went from the most junior person to one of the most senior in 9 months. The job is demanding, you're constantly micromanaged and not given time to work independently, and quite frankly, not worth the stress. - The management doesn't manage, and the leadership doesn't lead. All my managers and supervisors have micromanaged my work and gave me very little accountability or independence to work. This trait is hired for and trained into the younger managers. - Once I realized this job was not for me, I attempted to transfer internally but kept getting blocked "not the right fit" after being told my skills align perfectly with the position I was going for. Also, if you go between departments you will lose at least one level as the competencies don't align across the company, I'm sure they're supposed to, but aren't in reality.

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5.0
Apr 6, 2026
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CEO approval
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Pros

Smart colleagues tackling interesting, business relevant problems.

Cons

Long-term projects sometimes significantly modified in response to short-term business needs.

5.0
May 12, 2017
Recommend
CEO approval
Business outlook

Pros

Wayfair is a fantastic company if you're a software engineer who's looking to keep quiet, and not speak up when management treats you like garbage. And it excels at finding leaders who are willing to go the extra mile to be untrustworthy and make you feel like your job isn't safe (and for real, it's not).

Cons

Let's talk. The company has been growing like crazy, and one thing that was never thought about was "can we actually hire at a sustainable rate, and scale accordingly?" The answer was no on both counts. Software engineers at Wayfair have a history of disappearing. People who enter labs have an especially low success rate (70% make it through, and less than 50% last a whole year). It's basically their way to run people through a burnout gauntlet, and see who survives. And then you have the stories of the people who come in to work and are just asked to resign. You'll see hints of it here on Glassdoor if you dig, and it's even worse than what you read. They actually gathered all the engineers for a big meeting at the beginning of this year. And they said that they were sorry that people felt scared and were sad that people felt like management didn't care. Which is exactly how we felt. They promised that their door was open, and they were going to work hard to set things right. One person out of 500 stood up and asked a really cutting question. AND THEN THEY FIRED HIM! And there were 3 completely different official reasons given about it. It's crazy. The leaders also started up an engineering meeting to keep everyone on the same page and answer anonymous questions. One time someone asked why we couldn't get snow days off, because it was tough to shovel for 3 to 4 hours and still work an 8 hour day. So the leaders proceeded to talk down to us and reprimand us for even thinking about asking a question like this. Turnover has been high over the past year, and the best people are leaving. This worries management, but they still have no idea that the problem is actually them creating a terrible environment. So if you're a good person who cares about the person next to you and leaving things better than you found them, don't bother applying here. But if you're not, and you just want to keep your head down and not question anything, then this is the perfect place for you. And if that's what you want, Wayfair gets 5 stars. Amazing career opportunities if you want to have the same job forever. Incredible senior management that value untrustworthiness. A fantastic culture of watching people next to you disappear. It's truly a perfect company.

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Wayfair Response
8y
First, I wanted to thank you for providing feedback. Second, I am very sorry to hear that your experience was far from ideal. I know it can be hard to give feedback if you feel management is the problem, but leadership would love to learn about these issues to refine the Wayfair employee experience. We do try to create an open and transparent environment; one thing we’ve started doing is department-wide anonymous surveys. This has been helpful in identifying issues where people don’t feel comfortable speaking up for whatever reason and pinpoint where any issues may exist. As you noted, the company is growing very quickly - our Engineering team alone has grown tenfold over the past five years. I won’t pretend we get it right all the time, but we do aim to scale our teams and our systems reasonably to meet the rapid growth of our business, and we rely on employee feedback to refine these processes. To that end, we’ve put a lot of time and energy into our interview process. And, we closely track our voluntary and involuntary attrition rates to make sure we are keeping high employee retention and so that we can immediately nip any potential issues in the bud. For Wayfair Labs, we’ve made huge strides since the beginning of this program, and our average success rate is now over 90%, with several classes at 100%. We also run management trainings on giving, receiving and soliciting feedback. In these trainings - and in general - we encourage respect for all teammates and partners, communication and collaboration, and we try create opportunities for people to take on new challenges. I am very excited about the work we’re doing to solve tough challenges and there’s an exciting opportunity for our employees to do big things – our goal is to build a team that feels encouraged and empowered to do so. I’m very sorry you didn’t have the experience we try to cultivate. Once again, thank you for this feedback.
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