Pros
The absolute greatest thing about working at Wave is the people. It's hard to imagine a company of 100+ people where each and every single individual is intelligent, kind, creative, caring--but Wave is just that. Then there's the work: unlike other customer support jobs I've worked in the past, there is a genuine sense of fulfillment that one derives from working in customer support/success at Wave. This is a combination of the challenging, but very satisfying work, and the fact that you're working with a team of people that you care about and respect. Wave is a place that recognizes value in its employees, and nurtures it to its full potential: it is a company that's not only concerned with its own well-being, but also the well-being of the individuals who make up the whole. The fully stocked snack cupboards and beer fridge don't hurt either ;)
Cons
There is a never a dull day at Wave, and never an easy day either. Those who are prepared to be challenged everyday will thrive here; those who aren't willing to take that on will not. Wave is a place that gives an incredible amount to its employees, and by the same token it demands a lot of hard work back. Working here is a serious commitment.