Too many to list but I will try. First off, they act like they want you to do the right thing for the customer but in reality, they want you to sell them things they don't need. They are constantly taking advantage of people's ignorance of the market, mostly the elderly. And management doesn't want you to help those who are ignorant with their devices...they want you to push them home and have them figure it out on their own. They also have a thing where they'll add the insurance on an ignorant customer's plan and make it sound like it's part of the deal. Which is totally illegal. Management told us to "manipulate the customer" so that they buy more. I get that it's a commission job and maybe it's just not for me, but it seems very awful to be doing these things. Maybe I just work in a bad store, but it is a terrible working environment.
