Experience Rep - Experience Representative Verizon Employee Review

3.0
Jan 12, 2018
Recommend
CEO approval
Business outlook

Pros

+ Good Pay + Great Benefits (401K match up to 6%, Vacation/PTO) + Learning about the new products we carried + Teaching the older generation how to use new technology for the first time

Cons

- Work/Life Balance (Schedule varies week to week) - The sense of entitlement Customers have is increasingly difficult to handle, partially due to how we pushed for NPS so hard for the past few years - Mass layoff was a downer because I really enjoyed the job - Seems like you have to be a favorite to advance your career

Explore other reviews about Verizon

5.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Great pay and great benefits

Cons

no cons i loved my job

4.0
Jan 26, 2015
Recommend
CEO approval
Business outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
See reviews by: Helpful|Rating|Date|All