Pros
- Above average base pay compared to the rest of the competitors -Used to get an extra bonus every quarter based off of how your professionalism was with customers but they decided to add that bonus in your base pay which was nice because sometimes you would get a lower score due to reasons that were not your fault. (ex. My customer rated everything I did a 10/10 but dropped my ranking because of something customer service said they would do." ) - Commission is a plus and especially great during the holidays as well as OT pay - Great coworkers and often times amazing managers. (I had a few who were tough to deal with during work hours but I knew they were good people after work) - My DM and his bosses were awesome. - Extra incentives such as rewards that you could convert to virtually any gift card you can think of. (I probably had over $5000 extra in gift cards for best buy, food, drinks, amazon, etc you name it) - Very diverse company - The best service in the industry hands down
Cons
Of course with all the good pay there are reasons why others would leave the company even if we didn't receive all those awesome incentives. Get ready for all of these: - The WORST work life balance in the face of the planet. Maybe in the universe even. - Your only paid days off besides PTO/Sick leave are Thanksgiving Day, Christmas Day, and more recently Easter. You can bet that you will work all the other days that normal people have off on but that is the retail life for you. If you work in a smaller store than it is harder to trade "Day off requests" for obvious reasons. -Retail Retail Retail Retail Retail hours, life, customers. I worked til 12 AM on holidays at times. During my 4 year tenure here, I didn't see my family that I saw almost every year before that on Christmas or Thanksgiving only because all my family is located 3 hours away. - As a minority, I've been called some racist names during my time here by customers. Normally during the first 3 years I had thick skin, but sooner or later it gets annoying What's worse are these angry customers say these racist remarks with THEIR KID right next to them. And I wonder why racism is still crazy out here today with people like that. (Just to clarify that was probably only 20-30 customers out of about 4000 I've seen) -Not just me either I've seen my fair share and my coworkers and managers have all had my back 110% but I'm just saying the customers get pissed when they don't get what they want. -Very little room to advance unless you want to move into a AM or GM position but once you get past that then you are able to advance at a more rapid rate. (Way more stress in that role) - The company was confused when I was there as to what their image was shaping to be. From a wireless company that provided top notch service and amazing products to a company that wants to add Cloud, Security, Car services, Home services, and other tech products. Nothing wrong with that but they need to guide the speed as to how to present to the customers. Customers are overwhelmed with newer products when they are still trying to learn their phones. Most customers go to Best Buy, or other bigger stores for Tech other than Cell Phones so they need to be fed slowly that VZW also offers the same tech. - Don't force us to sell 50 HUMS in 1 month to customers that DON'T need it. I grew tired of selling stuff to customers that don't make sense in their life. We are suppose to ask customers what their daily life consist of and based off of that provide a solution that makes sense. A lot of times this involves selling a Mobile Hotspot or a HUM (car product) and sometimes it literally makes no sense. Yes I want to get paid but I don't want the headache of them coming back asking why they needed this when its suppose to be some type of "Promotion". - Customers are smarter and purchase cases at a cheaper price for example Amazon, Ebay so VZW needs a better way to give customers the same product instead of $49.99 for a Tech21 case. -Corporate Stores and 3rd Party Stores always have miscommunication -Most of the issues I've received in my stores were from customers sent to the store by Customer Service. -I got tired of hearing "I've been a customer for over 10 years, and I have Fios, I pay you guys a mortage, I should get my activation fees waived" blah blah blah