Pros
I have gained a lot of critical knowledge in retirement savings and the investment industry in my position. I love to save and invest and I really believe Vanguard sparked that interest for me. This is the spark I needed in life. It ended up taking me out of a terrible online gambling habit I had during the pandemic. What I have gained so far at Vanguard will forever carry on not just in my career but in my life and personal finances. You typically work with great people who are there to help. Most crew members within your department have been in similar situations so when help is needed, it is usually not hard to find. My team lead does not micro manage me and I get to take the day on at my own pace (within the means of meeting certain metrics). My job does center around taking calls in regards to 401(k)s, but in my current IC4 level, you do tend to talk to more investment savvy participants and less dealing with your lousy hardship withdrawal calls. My leader is always reassuring me of my good work. It is appreciating that I at least get to think I am an asset to this large company. You get 30 minutes of break for 7.5 hours of work. Depending on how busy we are, 30 to 60 minutes of unpaid lunch, and a 20 minute huddle each week (50 minute huddle once a month). You can work Mondays and Fridays at home while required to come into office Tuesday-Thursday. If you work 4 hours or more of OT, you can work from home that full week. I do not personalize mind coming into the office. The office does have a decent sized gym I enjoy using. You get 19 PTO days, VTO, and Bereavement day(s) off. You will get an annual $1,500.00 Flex Fund which can be used for qualifying purchases. I mostly use mind for Ubers and cleanings. If you have a qualifying student loan outstanding, Vanguard will pay $100 a month on it. You can receive recognition points which allow you to purchase things such as gift cards, electronics, appliances and much more. There is a 401(k) matching that is dollar for dollar up to 4% and quarterly retirement contribution based off your compensation. Lastly there is what's called partnership which is like a yearly bonus based off your position and the performance of the company. The overall pay I would say is decent. I do not have much to compare off of.
Cons
If I am going to start somewhere with the Cons is has to be their technology. It can be brutal at times trying to get your phone or software to work during your day. With Vanguard being a firm that does not engage in face to face or in person interactions, I believe it should be critical to figure out their website. They have been trying to "modernize" a new website that has been a work in progress for over 3 years. You will get calls complaining about the lousy site overall, transactions timing out, information being hard to find and so on. You will usually end up guiding participants to the previous site, which actually works much better than the new one. It's kind of embarrassing telling a participant that that's where need to go to get what they are looking for. Lastly, elevated situations will come up on calls due to processing delays or incorrections, no follow ups on cases, no accountability and so on. Some elevateds are not warranted by participants while some are, but they are not a good time when dealing with one, especially if a situation is far out of your abilities to correct. There's just not much you can do expect let them have you hear their frustration.