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      Vanguard

      Engaged employer

      Vanguard reviews

      Dead end - Customer Service Representative Vanguard Employee Review

      3.0
      Jun 12, 2023
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company culture and a great foot in the door to the financial industry

      Cons

      It’s almost impossible to get out of the call center, pay is low for the amount of work that is asked if you. There are no fully remote positions.

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      5.0
      Jul 8, 2026
      Data analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits are amazing, good culture mostly

      Cons

      Middle management can focus too much on politics vs. improvements

      2.0
      Jul 8, 2026
      Client service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote opportunity which is great Getting to learn the industry

      Cons

      Micromanage Training was not effective Heavy call volume Constantly changing lunch no consistency on any given week After training support is poor (a link is the answer to your question) Team leaders who also dont know how to resolve an issue.

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