Pros
There are no actual pros that Vanguard has to offer at an entry level position outside of some of people who you may meet as many employees are very friendly.
Cons
Where to begin, when first starting out one gets the idea that they are part of a cog in a machine and without you the machine would not be able to operate... this could not be farther from the truth. The entry level position has you feeling as just a replaceable number as day in day out you are taking calls and forced to keep a tight schedule ensuring you not missing time off the phones. You have to spend three months performing the role before you are "promoted" in which you are doing the same role but your "time in job begins." "Time in Job" being that you have to work 1 year no matter how well you perform your job, before you can begin applying for other roles. This further cements the fact that the company views each representative as replaceable and offering little to no value to the company. The upper management decisions are rolled out to crew is even more infuriating. Every few months upper management will role out a new initiative with new tasks or ways to perform the job. These initiatives are always appear to be something that someone through together to prove they actually do something at the firm. Furthermore there is no and I mean zero correspondence to when ne initiatives are being rolled out or are you being held responsible for new actions that have to be taken. When these initiatives are rolled out poorly as they always are management never acknowledges the fact and instead decides to push it back to a later date. Every decision made that affects the role is completely out of touch from frontline crew making obvious that no one really cares or sees value in you. I kept on giving Vanguard the benefit of the doubt that the experience would get better but time and time again I continue to be disappointed. If you want to feel valued and really make a positive impact on a firm and its clients, Vanguard is not the employer for you.