Pros
Vanguard has great benefits especially when it comes to paid time off, which is absolutely necessary because otherwise you'd waste away in a sea of cubicles waiting for a beep in your ear so some client could gripe about something that's out of your control.
Cons
Unfortunately everyday is much like the one that preceded it. I feel like I'm living the movie "Office Space". See, I'm in a "sales" role, though I have no real incentive to close a client because my paycheck is the same regardless. Fortunately for me management also doesn't care if I close the client; they only care if a third party listening to the call thinks I covered everything on a checklist. The people who succeed sound like robots. So though my day and my calls aren't technically scripted, it definitely feels that way. Sadly, every upward progression through the company still leaves you tethered to a phone.