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      Vanguard

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      Companies bottom line more important than it's crew - Problem Resolution Associate Vanguard Employee Review

      2.0
      Aug 5, 2021
      Problem resolution associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Vacation Time, Benefits, Employer Match for 401k plan, Learning and Development

      Cons

      I feel they care more about the bottom line then they do their own employees. An example of this was the 1300 crew that were outsourced to Infosys last year. I can definitely see that if an employee is in a department or cost center as Vanguard calls it and it's a cost to the business Vanguard will eventually outsource the roles to a cheaper but not always better vendor.

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      3.0
      Jun 3, 2026
      Client representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Awesome coworkers for young professionals. Paid licensing for a few months.

      Cons

      Micromanagement is out of control. Incompetent team leaders who are obsessed with power and metrics. Back to back calls, limited support, and nearly impossible effective communication between departments. Zero time to cultivate culture because you are taking calls every second of the day except for 30min/1hr lunch and two 15 minute breaks. You’re locked into your role for over a year (apprenticeship for around 60 days, then a year after promotion to associate) and your team leaders will not approve internal applications unless you are “eligible”.

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