Do not work here former employer in the Charlotte office - Client Service Representative Vanguard Employee Review

1.0
Jun 17, 2019
Recommend
CEO approval
Business outlook

Pros

Anyone who puts “great PTO” or “great benefits” here does not know what great PTO or great benefits are. I have moved on to a large well known investment bank and their benefits and PTO are outstanding compared to Vanguard’s. Nothing about this place is good please do yourself a favor and never work here. The only good thing I will say is that if you’re crafty with how you word your resume you’ll be able to get a good job out of it after you leave this horrible company

Cons

Micro management to the extreme Total lack of transparency there is no rhyme or reason as to why they do the things they do or at least they don’t tell you. I had someone tell me one time “oh you didn’t get placed into the “flagship” group because those kids have an affinity for finance” this was puzzling to me because I graduated with honors in finance from a school with a top 10 finance program. Zero room for growth On one of my first days I had someone who was in upper management tell our training class “I didn’t even know what a stock,bond, or mutual fund was when I started” this couldn’t be more true with how this company is ran. It’s an absolute joke of a company. Seriously look at Bogles net worth, it’s a joke for someone who is the father of mutual funds. This company could do so much better things if it wasn’t such a one trick pony. Everyone in the office sucks, it feels like you’re in an ant farm and everyone is getting high off the queens pheromones. (lots and lots of koolaid drinking). Please please please do your research before you decide to take this job. I thought I ruined my life by taking this horrible job but I was just recently able to bounce back. If you’re reading these reviews you’ll come to realize that many of these reviews seem lengthy. This is probably because there is a passionate hatred for this place because it’s so messed up. DO NOT WORK HERE IF YOU ARE SERIOUS ABOUT FINANCE. DO NOT WORK HERE IF YOU ARE MORE THAN A SWEATSHOP WORKER. DO NOT WORK HERE IF YOU HAVE A BRAIN ABLE TO THINK FOR YOURSELF

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3.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Awesome coworkers for young professionals. Paid licensing for a few months.

Cons

Micromanagement is out of control. Incompetent team leaders who are obsessed with power and metrics. Back to back calls, limited support, and nearly impossible effective communication between departments. Zero time to cultivate culture because you are taking calls every second of the day except for 30min/1hr lunch and two 15 minute breaks. You’re locked into your role for over a year (apprenticeship for around 60 days, then a year after promotion to associate) and your team leaders will not approve internal applications unless you are “eligible”.

4
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