Great place to start - Anonymous employee Vanguard Employee Review

3.0
Jun 10, 2009
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great training and great people to work with to start. Easy job, low expectations, friendly management, great benefits. Again, great place to work for a year or two.

Cons

Looking for brainless employees who can follow a script and churn out the calls. employees - even when asked by management for constructive feedback should ALWAYS be positive and NEVER provide constructive feedback. If you like to just wade through life, and you are not looking to "get ahead" this is the place for you. If you are ambitious, hungry, and want to grow your life and career, go elsewhere.

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3.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Awesome coworkers for young professionals. Paid licensing for a few months.

Cons

Micromanagement is out of control. Incompetent team leaders who are obsessed with power and metrics. Back to back calls, limited support, and nearly impossible effective communication between departments. Zero time to cultivate culture because you are taking calls every second of the day except for 30min/1hr lunch and two 15 minute breaks. You’re locked into your role for over a year (apprenticeship for around 60 days, then a year after promotion to associate) and your team leaders will not approve internal applications unless you are “eligible”.

4
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