Pros
Good health insurance Decent number of PTO days (if there's 'green' time)
Cons
I worked here for two years in multiple departments, and this is what you need to consider before taking a job here: EVERYTHING you do is monitored, watched, recorded, etc. If your shift is 9:30-6 and you sign into your computer at 9:31, someone will be speaking with you. If you use 32 minutes of break one day instead of your allotted 30 or go a few minutes over on lunch, they'll speak to you about that too. Yet, if it's 5:58 pm and you still have any break time, you can't use it. You're expected to be ready to receive calls through the end of your shift, and if you're there 30-45 minutes after your shift because you took a call at 5:59 pm so be it - you won't hear any sympathy from management. Your entire day is sitting in a cube, with a headset on, taking inbound calls - upwards of 60-70 a day. You will work Black Friday, you will work Christmas Eve, you will work New Years Eve. You can only take PTO if the resource planners allow it. There is no sick leave, so that will come out of your PTO bank as 'unscheduled' - get too many of those, and you're gone. Your handle time is the only thing that matters to Vanguard - how quickly can you deal with a client's issue and get on to the next one. If call volumes are high, they will cut your lunch from an hour to 30 minutes with little to no warning, wipe any meetings or reprieve you had in your schedule to break up your day off your calendar, and you will go nowhere. Use too much time after a call ends, management will be speaking with you. They will not disclose this ahead of time - they will make it appear as if you are going to be a finance professional impacting people's lives and investments, when in reality you'll spend most of your time being berated by stuck up clients and incompetent ones that you'll spend hours trying to help them reset their password to log into their account. You work under a microscope with some of the most intense micromanagement I've ever seen - if you didn't know any better, you wouldn't guess this was a place where professional adults work because there's zero trust. They will also change your job responsibilities on a whim, dissolve your department, etc. and you will make the same money and there's not a thing you can do about it. If you're selected as a favorite, then congratulations. You'll move right to the top. Otherwise, you'll wither away in a cube until you hate yourself enough to get out of there. Compensation is significantly lower than competitors - $43k for the entry level role, compared to 50-55k elsewhere. The 'partnership' bonus is something you'll only get after your first full year, and they don't pay it until June the following year as a ploy to get six more months of work out of you. I worked all of 2017, but now that I'm leaving in March I will not see my 2017 bonus because I am not employed with the company in June. Complaints about this low pay grade come often - the company's response? We're getting you new coffee in the break rooms! The company is bending over backwards to cater to their advisor services division, so if you want to go there then you can be in a very comfortable spot. The North Carolina office has very little career advancement outside of the advice services, so if you're being offered in that site be wary. Otherwise, work somewhere else.