Take this job and once you get it immediately plan to leave - Client Service Associate Vanguard Employee Review

2.0
Jan 5, 2017
Recommend
CEO approval
Business outlook

Pros

The people. A solid group work here and have the best for their clients in mind. Sadly, that will come at the expense of your sanity. Vanguard is good to have on your resume. I worked here for 3 years and even though I regularly look back and wince, it got me a job comfortably paying twice as much. Gym, expensive cafe (which closes at 2pm which is when your lunch will be), car services, health benefits, the whole Corporate America 9 yards.

Cons

If this is your first job get ready because you will be worked to AT-COST death. Simply enough, look at the amount of people who took the time to write thousand word reviews on how poor it is. Don't close your ears when you hear that "white collar slavery" joke because you'll only have yourself to blame. The summary: you will be managed by a mediocre mid level supervisor who has been there 10 years and has "made it this far." That person will have no idea what s/he is doing because s/he's so far displaced from the job. Your phone will ring every second of the day that you are there and clients wait on hold for an hour which naturally makes them yell at you. If you want/need time off, yeah right. You will make requests via Aspect, which treats you exactly like Vanguard views you: a number. When you look down the career line you will see two paths 1. Become that miserable manager who got a raise twice in 10 years and has dealt with a decade of misery 2. Take your talent elsewhere TLDR; read the title. This review is truth.

Explore other reviews about Vanguard

3.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Awesome coworkers for young professionals. Paid licensing for a few months.

Cons

Micromanagement is out of control. Incompetent team leaders who are obsessed with power and metrics. Back to back calls, limited support, and nearly impossible effective communication between departments. Zero time to cultivate culture because you are taking calls every second of the day except for 30min/1hr lunch and two 15 minute breaks. You’re locked into your role for over a year (apprenticeship for around 60 days, then a year after promotion to associate) and your team leaders will not approve internal applications unless you are “eligible”.

4
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