Pros
Only thing I can honestly say that's good about this place after 10 years is the PTO.
Cons
This company has become focused on only one thing, metrics. It has forgotten the two most important things that made this company, clients and crew. Crew on the phones are so overworked that it's the cause of all the poor service clients receive. The pay is horrible. For the amount of stress you deal with, it's not worth it. You get screamed at all day by clients for problems that have nothing to do with you. They cut many employees benefits due to the restructure. You take away someone's year end bonus they are not going to perform well. This place is no longer what it use to be. Run, don't just walk away from this company. If you aren't willing to drink the kool-aid you will either not advance or once you hit 40 they will find a way to get you out.