5.0
Sep 13, 2014
Current employee, more than 1 year
Broomfield, CO
Recommend
CEO approval
Business outlook
Pros
Solid benefits. Good culture. Plenty of Snacks and free food on a weekly basis. Technical learning opportunities abound. Customer focused, support focuses on top shelf service that puts rest of industry to shame.
Cons
Turnover for peers and managers alike within support is high. The cream of the crop leave for internal opportunities (good) or, too often, leave for better wages outside the company. Constnatly changing metrics for support organization, makes getting raises potentially tricky. Bottom line goal is do what's best for the customer, which is awesome; but how they try to measure that is not communicated well.