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Workspace One GSS management has lost their way - Technical Support Engineer VMware Employee Review

2.0
Nov 10, 2020
Recommend
CEO approval
Business outlook

Pros

Good benefits Team itself is usually very helpful and tight Company-wide D&I initiatives are top notch

Cons

-Empty promises regarding movement that doesn't involve moving within support -Management only cares about numbers -Post-COVID management is not prepared to handle issues that arise with depression/anxiety -Managers will go over your head to punish, rather than learn and adapt, not providing solutions -Workspace One GSS teams do not hold true to all company values that the larger company and other teams uphold -No internal accountability - customer facing support expected to hold to SLAs, but internal SLAs for escalations are not upheld and blame rolls downhill to support

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5.0
Jun 24, 2019
Recommend
CEO approval
Business outlook

Pros

VMware is a big company but in many ways had a startup vibe. That was great because the resources and infrastructure of a big company were there, but it gave most people I worked with freedom to work on many projects, influence, move around, and contribute in many ways. Plus, many things moved faster than they might at other companies of the same size. Perks were really great including bonuses, events on the campus, opportunities, etc.

Cons

The biggest con is the annual layoff. During most of the years I was there, we were growing like crazy, beating expectations, gaining in stock price, etc. It was always positive and upward. However, every single January, it was known that there would be a round of layoffs, even when all numbers were looking great as they almost always were. Management called it restructuring. But, over the years, some really good people were let go for no apparent reason. Then to add insult to injury, a week or two later, there would be a company quarterly meeting discussing how VMware was doing so well and is still hiring, but they had to make some changes. It always felt dishonest and the sympathy for those let go came across as disingenuous.

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