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      Upwork

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      Upwork reviews

      Okay Company to Work For - Senior Customer Service Representative Upwork Employee Review

      3.0
      Feb 6, 2024
      Senior customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Being Remote is fantastic. Working for the company is good, and I am treated well. Tools work well, and the open door policy of management makes getting issues taken care of, fairly painless.

      Cons

      The pay does not feel adequate for the work expectation. Any type of Vertical or Lateral movement in the company can be very difficult. Being a full time contractor has it's risks as well.

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      5.0
      Feb 25, 2026
      Analytics
      Recommend
      CEO approval
      Business outlook

      Pros

      Great people, very approachable, interesting problems

      Cons

      A lot of short term thinking and near future optimization

      2.0
      Jun 5, 2026
      Program manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay and benefits were pretty good. Only reason I stayed.

      Cons

      Chaotic leadership. People are constantly busy doing things that don't matter as there is no clear understanding of what the strategy is or what success looks like.

      1
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