Good perks, tough KPI targets - Account Executive Upwork Employee Review

3.0
Jun 5, 2023
Recommend
CEO approval
Business outlook

Pros

There were a lot of in-office perks, competitive pay, good benefits, and at the time (2019) the concept of companies hiring remote talent was new and intriguing to clients.

Cons

The culture of the sales team was pretty competitive and cold. At times it felt like a popularity contest with management. My direct manager got let go for some reason soon after I started, and then I was eventually let go for missing dials targets (but being well above revenue targets) a couple months in a row. I was never put on a performance plan. Almost half of my book of 16 businesses were either international in crazy time zones, or were accounts that I was told I couldn't call because the last rep who had them harassed them too much. It made it difficult to hit my dials without harassing my contacts, but after the initial conversation with my new boss about not hitting dials, I exceeded the dials target the next month (and again exceeded revenue goals), but I was still let go. Just seemed like they didn't want me there anymore after they already fired the person who hired me.

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5.0
Feb 25, 2026
Recommend
CEO approval
Business outlook

Pros

Great people, very approachable, interesting problems

Cons

A lot of short term thinking and near future optimization

2.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

Pay and benefits were pretty good. Only reason I stayed.

Cons

Chaotic leadership. People are constantly busy doing things that don't matter as there is no clear understanding of what the strategy is or what success looks like.

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