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      Lost Footing - Enterprise Account Manager Upwork Employee Review

      3.0
      May 18, 2021
      Enterprise account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I've learned a lot during my time here, the roles are highly structured and they do a great job building a true sales and account management foundation. My coworkers are all very bright, team players who support each other throughout the challenges and growing pains that occur.

      Cons

      They are still trying to figure out their place in the market which causes a lot of reorgs and shifts. Unfortunately, a large number of people were laid off at the end of 2020 and this really hurt morale, while I understood needing to shift the focus of the company to focus on the Enterprise business, to lay off 60 people in the middle of a global crisis felt a bit heartless especially given the financial performance the company had just obtained.

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      Upwork Response
      5y
      We appreciate your feedback and candor about the difficult decisions we had to make as a company. Our people continue to be our primary focus and we will continue to learn and improve as a whole. - Katherine

      Explore other reviews about Upwork

      5.0
      Feb 25, 2026
      Analytics
      Recommend
      CEO approval
      Business outlook

      Pros

      Great people, very approachable, interesting problems

      Cons

      A lot of short term thinking and near future optimization

      2.0
      Jun 5, 2026
      Program manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay and benefits were pretty good. Only reason I stayed.

      Cons

      Chaotic leadership. People are constantly busy doing things that don't matter as there is no clear understanding of what the strategy is or what success looks like.

      1
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