Clean House and Start Again with New Leadership - Product Management Leader Upwork Employee Review

1.0
May 8, 2020
Recommend
CEO approval
Business outlook

Pros

If you find joy in bureaucracy, an Engineering Department so bad they don't have a viable website or profitable product offering; an organization that lies about helping provide economic opportunities; an incompetent, immature and inexperienced leadership team that is essentially driving the company into the ground, then this place is for you!

Cons

Agree with the previous reviewer. I cannot believe the amount of complete dysfunction at every level (individual, team, strategic). My former "manager" knew less about my role and job function and how to actually run a successful program than any other boss I've ever worked with. I had to sit on calls where my "manager" would speak to "other leadership" at different companies to ensure I was providing accurate information. Oh, and my "manager" was 10 years younger than me. Every single day felt like Junior High School. I was constantly "managing up" and never received any accolades for going above and beyond. I was constantly exhausted with having to train and teach people how to do their jobs. There's a "prove to me" culture here because most FTE's have never worked anywhere else. This is literally their first job and they have no idea what they're doing without any oversight from any sort of real leadership. They won't admit that to you, however. They just quietly "fake it until they make it" with you holding their hand the entire way. They cause conflict instead of trying to solve problems and fix processes. Because again, that would require them to know what they're doing and actually doing any amount of work. Long, painful hours either trying to get the team to do any work whatsoever or reporting out to your "manager" that every project is basically blocked because no one wants to actually work or do their job. Sexism, favoritism, nepotism, etc. You name the 'ism', it's going on there. Will they do anything about it? Well, that would require actual decision making, leadership and work. So, no. They'll just go out and hire a "Diversity HR Lead" and call it a day. This is precisely why every strong, competent employee quits. The HR department was singing, Frozen's "Let It Go" because there's a mass exodus of great talent leaving the company. What decent Bay Area company operates like that? Run away as fast as you can to another Bay Area company that offers free food and sub-par salaries. There are so many better ones out there! Go there not here!

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Upwork Response
6y
Hi there, I'm disappointed to read this and would love to discuss with you. I am open to all your feedback and am happy to connect whenever works for you. Please do reach out so that I can work on your concerns. -zoë

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1.0
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Cons

Oh my, there are so many clowns at this company—nearly all of them in leadership. Mostly executive cronies from dinosaur companies like CareerBuilder and Yahoo, who are out of touch with the tech industry at large. This hysterical leadership shifts strategy every 3 months or so, resulting in whiplash for their poor staff as well as frequent layoffs and reorgs. In my time at this company, I’ve seen nearly every -ism you can imagine, frequently and repeatedly: racism, cronyism, sexism, and nepotism. The business model exploits freelancers, essentially offshoring work for clients (cheap global labor) while the company takes a hefty share via predatory fees, which are the majority of record company profits. Unfortunately, AI will cannibalize many freelancer jobs on the platform. Although the company is delusional in its own “native AI” progress—their models are unusable slop despite huge investments—other companies will likely provide useful tech in the near future, particularly agentic AI. I could go on, but the bottom line is that this is a grossly unethical company you should avoid if you can. I’ll also add that many of the positive reviews here are from USERS of Upwork, not EMPLOYEES. This results in a falsely positive, rosy view of a toxic company. I wish Glassdoor had a filter that could address this for people considering employment at Upwork. Their rating is likely closer to a 2.7 if those irrelevant reviews could be excluded from the data set.

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