Pros
Reasonable starting pay is literally the only pro which comes to mind at the moment.
Cons
Abhorrent management. Many colleagues were fired for questionable reasons with little or no disciplinary action taken beforehand. The only training provided is some time doing side-by-sides, listening to calls with current employees. This is laughable considering this company is taking state JTIP money when there is zero classroom training and no structure to training whatsoever. Unreasonable expectations for on-call employees. Two extremes at this company, you will either be micromanaged beyond belief or you will never hear from management until it's time for a write up or to be fired. UnityBPO recently split off from another entity; they are aggressively cutting cost even if it is at the expense of employee needs.