Could be good but isn't - Customer Success Manager Trulioo Employee Review

2.0
Jul 7, 2023
Recommend
CEO approval
Business outlook

Pros

Team mates are great, some very smart people

Cons

People in senior positions should really be on the front line and not in management. Company is very small from a head count perspective so its pointless having a management ''Team''

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Trulioo Response
2y
Hello, thank you for taking the time to share your feedback. Creating a positive and productive work environment is one of our top priorities, and your feedback plays a crucial role in our ongoing efforts to make meaningful changes that benefit both our employees and the organization as a whole. Once again, thank you for sharing your thoughts and if you would like to discuss anything further, please do reach out to feedback@trulioo.com.

Explore other reviews about Trulioo

5.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

Trulioo is an amazing place to work. I'm working in and familiar with the San Diego office, so your milage may vary if you're in another office. In San Diego, everyone is super friendly, super collaborative, hard working, and bright. They really follow the motto "work hard play hard" for San Diego. Despite being relaxed and friendly and sociable, somehow everyone gets all their work done and goes above and beyond. It's usually hard to find a mix of actually accomplishing something meaningful with your work and not being overworked, but I definitely feel that here. Although it is a lot of work sometimes. My boss and team is awesome, and my buddies on other teams also like their teams and their bosses. Again, specifically talking about SD. The culture is great. The new (and old) CEO are both pretty good and pretty transparent and friendly. The CTO and CPO are super awesome. I don't know the other C level guys so I can't speak to that. I've heard mixed things about Vancouver, where the company is based, and I imagine most of the negative reviews here are from there. I visited once and everyone was very friendly, but I don't really have the info to say what it's like to work there.

Cons

Until very recently, the compensation was just not close to industry standard. A lot of us were hired at the same time, and I think in typical software company practice, we onboarded with high salaries and then basically stayed there regardless of inflation and regardless of accomplishment and status. Recently they made a bit of an internal push to get closer to market, but we're still not there. I love working here, but there's a possibility you're getting paid a little less than other companies for the same work.

1.0
Feb 8, 2026
Recommend
CEO approval
Business outlook

Pros

- identity issue has not been solved yet for customers, so there is still a business for another two years

Cons

- all the exec team is gone, some great leaders - culture is not one of innovation and excitement and instead job preservation

3
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