Good co-workers but LOTS of stress - Claims Adjuster Travelers Employee Review

3.0
Dec 21, 2022
Recommend
CEO approval
Business outlook

Pros

I’ve been with Travelers a long time, and I’ve never seen a mass layoff. When the business takes a dip, they usually find you another line of business to continue your employment rather than kick you out the door with a cardboard box of personal items. It’s one of the few companies that still offers an actual pension. Co-workers are usually good people with decent ethics and a desire to succeed. There is a good amount of paid time off.

Cons

Company is old and change happens at glacial speed. They have blinders on when it comes to knowing how to attract younger people into the insurance business. Allowing full time remote work (like the competitors) may help, but somehow they think there is a huge benefit for seasoned employees to drive into the office a few days per week. Turnover in staff has been high over the last few years, and it takes forever to “backfill” vacant positions because new college grads want more than commuting to an office to sit in a cubicle. Nepotism and favoritism. They tell new hires that this is a pay for performance company. It’s not necessarily so for everyone. It takes a few years to figure that out. Very stressful. Not great for your general health. Eating lunch in front of your computer, not taking lunch because of a claim review with a client, not taking breaks because you have just a few more things to finish, etc. Perfect recipe for obesity, diabetes, heart disease and depression. The pay is nothing to get super excited about. You may get a bonus and a 3 percent raise if you knock the ball out of the park. It’s somewhat disheartening for those who had to step up and cover for people who left the company and manage their desks while leadership tries to find replacements.

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Travelers Response
3y
We agree that work-life balance is essential for workplace efficiency and overall employee health, and our teams strive to make Travelers a conducive place for success both at work and at home. Your feedback is appreciated as we continually adapt to ongoing changes.

Explore other reviews about Travelers

5.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

great salary, many opportunities for growth.

Cons

challenging. will require a lot of learning of the systems.

2.0
Jun 26, 2026
Recommend
CEO approval
Business outlook

Pros

We receive continuous training to stay up to date with new state regulations and market trends. My colleagues make the day go by quickly. The benefits are very reasonable. There is room for career growth if you know how to network. I appreciate their consistent push for community volunteer opportunities.

Cons

The personal lines department seems to be falling apart right now. Issues with the internal systems are resulting in underwriters doing multiple jobs and becoming a dumping ground for all agent issues even if they aren't underwriting related. I don't feel that the directors are truly expressing to the senior leadership team the impact that all these issues are having on the mental health and quality of life for the employees that are on the front lines trying to maintain a good reputation for the company. It's sad to see how quickly this department has gone downhill and the amount of quality underwriters that are jumping ship for different departments or different companies all together. What's even sadder it that no one with authority seems to care, or listen, when concerns are brought forth. I truly advise anyone considering applying for any position within the personal insurance department to hold off until things start to change - it's not worth the mental anguish that you'll experience.

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