Travelers Reviews | Glassdoor.ca

Travelers Reviews

Updated Dec 14, 2019

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3.8
74%
Recommend to a Friend
85%
Approve of CEO
Travelers Chief Executive Officer Alan D. Schnitzer
Alan D. Schnitzer
697 Ratings
Pros
  • "You'd expect to get great benefits from a company with 30k employees and you'd right(in 191 reviews)

  • "Work life balance better than industry(in 184 reviews)

Cons
More Pros and Cons
  1. "nice manager to work for, team is positive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Montreal, QC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Travelers full-time for more than a year

    Pros

    nice manager to work for, team is positive

    Cons

    salary is competitive but not outstanding , vacations are not generous

    Advice to Management

    none, they are doing a good job

    Travelers2019-07-17
  2. Helpful (3)

    "Compensation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Commercial Underwriter in Toronto, ON
    Neutral Outlook
    No opinion of CEO

    I worked at Travelers full-time for more than 10 years

    Pros

    Highly technical and risk aversive underwriting company. Good learning.

    Cons

    You never grow within in terms of salary or position. Don't trust them when they tell you their are growth opportunities.

    Travelers2019-11-14
  3. "Claim professional"

    StarStarStarStarStar
    Current Employee - Claim Professional 

    I have been working at Travelers full-time

    Pros

    Office location is downtown, good staff

    Cons

    Low pay, not much room for growth

    Travelers2019-11-19
  4. Helpful (1)

    "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Travelers

    Pros

    Off the highway Lot of parking space

    Cons

    Low pay High pressure work environment

    Travelers2019-11-20
  5. Helpful (3)

    "Claims Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Representative in Ottawa, ON
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Travelers full-time for less than a year

    Pros

    Good pay, good paid time off , people

    Cons

    Overtime unpaid between 37.5 to 44 hours per week. Very stressful work loads Poor customer service due to amount of work Reactive management, takes decisions and listens to employees after issues takes place only.

    Advice to Management

    Listen to employees and act to be able to retain them. Work-life balance is important for mental health.

    Travelers2019-10-10
  6. Helpful (5)

    "Under staffed! Stressful work environment!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Legal Assistant in Oakville, ON
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Travelers full-time for more than 5 years

    Pros

    Okay pay & benefits

    Cons

    Management puts so much pressure on you to manage a crazy work load. Too much work! To little time. No work life balance. Human Resources doesn’t help overcome issues with your manager or lawyers take their sides. The stress will ruin your health.

    Advice to Management

    Back up your employee’s instead of just only having each others backs! Hire more people! Understaffed.

    Travelers2019-10-31
  7. Helpful (4)

    "Avoid the billing department in Oakville at all costs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Billing Representative in Oakville, ON
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Travelers full-time for more than 3 years

    Pros

    The company as a whole is not bad. Good colleagues, good vacation, benefits, casual dress, coffee machines, celebrations etc.

    Cons

    The Oakville billing department is very poorly managed. Poor communication with management. Way too much work, not enough staff. Unrealistic expectations. High employee turnover. Bad pay. No room for growth in this department. Management does not care about your personal growth within the company. Management has favorites. You will not be treated as an equal, you will feel patronized. You will feel foolish for... bringing up an idea. The culture is very awkward between employees and management, everyone is afraid to speak up. A very cold atmosphere, constant negative energy from management. Had to leave due to stress and burnout. A job in this department is not worth your mental health. AVOID!

    Show More

    Advice to Management

    You won't listen to advice, that's the problem. I've tried. Don't respond to this claiming you will take it into consideration either, as you and I both know, you won't.

    Travelers2019-09-30
  8. Helpful (3)

    "Not what they seem!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Approves of CEO

    I have been working at Travelers full-time for more than 10 years

    Pros

    Very little these days....work from home, benefits are good.

    Cons

    They tell you how great it is but it’s all talk...Bullying does happen by upper management in a certain large group....micro management, managers can’t make decisions on their own. Some management won’t let staff work from home even though they can.

    Advice to Management

    Quit talking and open your eyes... even some of the reporting structures don’t make sense.

    Travelers2019-09-24
  9. Helpful (1)

    "Travelers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in Oakville, ON
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Travelers full-time for more than 3 years

    Pros

    Flexible with work from home and hours.

    Cons

    A lot of change over the past couple of years and still happening. A lot of staff turn over.

    Travelers2019-08-18
  10. Helpful (1)

    "Finally some good IT leadership!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technology in Toronto, ON
    Positive Outlook
    Approves of CEO

    I have been working at Travelers full-time

    Pros

    - good pay and benefits/pension - seem to have good momentum for positive change - new IT leadership additions are paving the way for badly needed direction - company seems committed to change - flexible work arrangements

    Cons

    - decision making is very slow and is by committee - business direction on projects constantly change - hopefully new leadership will drive change

    Advice to Management

    - stay committed to change - continue to seek improvement and drive a positive culture - decision making needs to be faster - continue with flexible work arrangements (e.g. ability to work from home when needed).

    Travelers2019-08-01
Found 2488 reviews