Travelers Reviews

Pros

nice manager to work for, team is positive

Cons

salary is competitive but not outstanding , vacations are not generous

Advice to Management

none, they are doing a good job

Pros

- good pay and benefits/pension - seem to have good momentum for positive change - new IT leadership additions are paving the way for badly needed direction - company seems committed to change - flexible work arrangements

Cons

- decision making is very slow and is by committee - business direction on projects constantly change - hopefully new leadership will drive change

Advice to Management

- stay committed to change - continue to seek improvement and drive a positive culture - decision making needs to be faster - continue with flexible work arrangements (e.g. ability to work from home when needed).

Pros

Flexible working hours, good benefits, structured company, good pay compared to competitors

Cons

high volume workload, too many bosses

Pros

Good dedicated employees who continually try to do their best despite trying circumstances. They pay well because it's the only way they can keep or attract people despite the reputation they have

Cons

No work/life balance, worked 6 days a week on salary. Sr Leaders didn't listen to front line employees, they pretend to listen but continue to do more of the same. CEO seems to have good intentions but I don't know if she is truly hearing what's happening on the front lines. Many employees - most managers are actively looking for work elsewhere and are completely disengaged. There are some Sr leaders (executives) that...

Advice to Management

Actually listen to and act on the feedback from employees. I talked to Human Resources as well as Sr leaders about the issues. I was assured that executives knew about the issues and they would be rectified but nothing ever changed and it continues to this day.

Pros

Decent pay and benefits. Pension matching program. 4 weeks paid time off to start (vacation/sick days combined). Some supervisors are good, some colleagues are amazing. Upper management means well, and seems to genuinely care about employee engagement.

Cons

Canada has to do whatever the US does. every year is a new round of consultants telling us what to do (without listening to the employees at all). Most employees are discouraged/stressed out and on the verge of burnout. Employee turnover is high. Office Politics seem to be what's running middle management; can we get some supervisors who actually care about staff and have some common sense?

Advice to Management

Listen to your employees who are at the front line (or at least close to it). Outsourced help does not magically solve everything, and quality is slipping. Employees can't be engaged when they're worried about getting reorganized out of a job, and when there's so much work we all work overtime to try to keep up but we're not allowed to hire for permanent positions, or when micro-managers are given more control to grind...

Pros

competitive salary (if you're willing to work crazy hours) - flexible schedule - great vacation - possibility to work from home 2 days per week

Cons

Workload impossible to manage - forced overtime - always hiring (can't keep their employees) - pretend to care and wanting to change things but very narrow-minded. It has to be their way or no way at all - they keep making decisions that doesn't make sense just so they don't have to admit their mistakes. Impossible to negotiate with

Advice to Management

Be transparent. Listen to what your employees have to say and do something about it or you'll just keep losing them, as well as your insured. Your clients can't get the service they deserve if you keep losing your good staff

Pros

So many opportunities are just around the corner...stay tuned!

Cons

Not enough hours in a day to truly make a difference

Advice to Management

Keep up the great work! Change is Good!

Pros

- CEO seems to really care - Good office locations - Opportunity to work from home full-time

Cons

- Work load is completely unmanageable and everything spirals out of control quickly. -Impossible to meet deadlines, customer service suffers and there is a lack of managerial support. - Very high stress work environment you need a tough character to deal with the ongoing conflicts but that is the nature of Insurance claims anywhere you work. - Zero succession planning for key performers.

Advice to Management

If you want employees to continue to maintain quality they need support and there has to be a succession plan. It is impossible for people to continue working efficiently where there is no opportunity to move up within the organization. There needs to be more support for employees the stress leave rates are too high.